1. Introduction
Welcome to Tech Complex . By accessing our website, using our services, or purchasing our products, you agree to be bound by the terms and conditions set forth below.
These terms aim to ensure clarity in the dealings between the store and the customer, and reflect our commitment to transparency and reliability.
2. Acceptance of Terms
- By using the Site or completing a purchase, you acknowledge your full acceptance of these Terms.
- We reserve the right to modify or update the Terms at any time, and changes will be posted on this page.
3. Products and Prices
- We strive to provide accurate descriptions and clear images of all products.
- All prices are shown in Saudi Riyals (or local currency depending on the country) and include VAT, if applicable.
- We reserve the right to modify prices or discontinue any offer at any time without prior notice, provided that this does not affect previously confirmed orders.
4. Orders and Payment
- The order is considered confirmed after completing the payment process and receiving an electronic notification from the store.
- Available payment methods: Mada, Visa, MasterCard, STC Pay, cash on delivery (if available).
- We do not store payment card data on our systems; it is processed through secure and approved payment gateways.
5. Shipping and Delivery
- Shipping is done via approved shipping companies such as: SMSA, Aramex, Maxline.
- Estimated delivery time within the Kingdom: 2 to 5 working days (may vary depending on the city).
- The customer is responsible for providing a correct and complete address to avoid any delay or loss of the shipment.
- In the event of a shipping delay or loss of an order due to an error by the shipping company, we will follow up until the customer receives their order or is compensated in accordance with the policy.
6. Return and exchange
- The customer has the right to return or exchange the order within 7 days of receiving it, in accordance with the conditions mentioned in the [Return and Exchange Policy].
- After 7 days, the warranty policy (3 years) will apply.
- If the product is defective or incorrect, the store will bear all shipping costs and send a shipping company to the customer's address to pick up the product.
7. Warranty
- All products include a 3-year warranty against manufacturing defects .
- Warranty does not cover misuse, improper installation, or damage caused by accident, liquid, or heat.
- To claim the warranty, you must provide the invoice or order number.
8. Responsibility
- The store is committed to providing authentic products and responsible and transparent customer service.
- The store is not responsible for any indirect damages resulting from misuse or improper installation of the products.
- In the event of a dispute, it is resolved amicably first, and if no agreement is reached, it is referred to the relevant official authorities.
9. Privacy and Data Protection
- We are committed to protecting customer data in accordance with the store's [Privacy Policy].
- We only use the data to process orders and improve services, and it is not shared with any unauthorized third party.
10. Intellectual Property Rights
- All contents of the site (texts, images, designs, logo) are owned by Morkab Tech and are copyrighted.
- No part of the content may be used for commercial or marketing purposes without prior permission from the store.
11. Contact us
For inquiries or complaints:
