Exchange and Return Policy

1. Introduction

At Murakkab Tak , we don't just sell products; we believe that the customer experience begins from the moment of purchase and ends only with complete satisfaction .

We operate under an organized and transparent system that ensures that every riyal you pay is protected by a written guarantee and clear rights, unlike random markets that are satisfied with unreliable promises.

We commit to you that:


  • Complete transparency in prices, specifications and policies.
  • A genuine and documented 2-year warranty against manufacturing defects.
  • Our after-sales service is responsible ; we deliver and serve you even in cases of returns or exchanges.
  • Written and public rights to assure you that every purchase with us is a safe and regulated experience.


2. Return and exchange period

  • The customer has the right to return or exchange within 7 days of receiving the order for any acceptable reason.
  • Seven days after the customer receives the order , the transaction is limited to the warranty policy (2 years) .


3. Conditions for accepting returns or exchanges

  • The product must be in its original condition (unused, not installed in the car).
  • The product must be complete with the original packaging, carton, all accessories and manuals.
  • The customer must provide the invoice or order number as proof of purchase.


4. Cases in which immediate return/exchange is permitted (at the store's expense)

  • If the product arrives defective from the factory.
  • If the product arrives damaged during shipping.
  • If the product received does not match what is stated in the invoice or the description on the website.
  • If the product is incomplete (accessories or missing parts).


In these cases:

  • The company is committed to sending the shipping company directly to the customer's address for free product pickup.
  • The customer does not bear any costs or inconvenience in the return process.
  • After receiving the product and verifying its condition, a refund or replacement product will be sent within just 3 business days .


5. Cases not covered by refunds

  • Products that were used or installed in the vehicle.
  • Products that have been damaged due to misuse (burning, breaking, incorrect installation, moisture).
  • Discounted products are included in “final clearance” offers (clearly stated before purchase).
  • Products customized to the customer's specific request.


6. Steps for the return/exchange process

  1. The customer contacts customer service (WhatsApp - phone - email).
  2. The customer attaches the order number and a picture of the product (in case of defect/damage).
  3. The store issues a Return Order Number (RMA) for tracking the status.
  4. The shipping company is sent to pick up the product from the customer's address (free of charge if the error is from the store, or at a cost to the customer in other return cases).
  5. Within 3 business days of receiving the product:
    • The amount is refunded to the customer using the same payment method.
    • Or send a new replacement product according to the customer's choice.


7. Reliability and transparency

  • Any claim will be answered within a maximum of 24 working hours .
  • We commit to issuing an official electronic invoice for any new exchange/return transaction.
  • There is an order/warranty status check portal on the website (to check the status of returns or exchanges).
  • In case of delays or shortcomings, the customer has the right to escalate the complaint directly to senior management via email at [email protected]

8. Ensuring customer satisfaction

  • Our goal is for the customer to be 100% satisfied.
  • If the customer is not satisfied with the solution (repair - replacement - refund), he is entitled to a full refund of the amount paid.