1. Introduction
At Tech Complex , we respect our customers' privacy and are committed to protecting their personal data. When you use our store or services, you place your trust in us, and we, in turn, ensure that your data is used only for the legitimate purposes outlined in this policy and is not shared with any unauthorized party.
2. Data we collect
- Personal data : name, phone number, email, address.
- Payment data : It is collected securely through payment service providers (such as Mada, Visa, MasterCard, STC Pay). We do not store payment card information on our systems .
- Order data : products purchased, billing details, and return or exchange history.
- Browsing data : We may collect technical data such as IP address, device type and browser, to improve user experience.
3. How to use data
We use your data only for the following purposes:
- Process orders and complete purchases.
- Issuing invoices and proof of payment.
- Shipping products and coordinating with shipping companies.
- Contact you regarding orders, offers, or after-sales services.
- Improve your online shopping experience.
- Compliance with legal and regulatory requirements.
4. Data sharing
- With shipping companies : to follow up on order delivery.
- With payment providers : to complete financial transactions securely.
- With technical support and customer service teams : to handle complaints or warranty requests.
- Your data will not be shared with any other third party for marketing or commercial purposes outside the store.
5. Data Protection
- We use SSL encryption protocols to protect your data during transmission.
- Data is stored in secure systems that are only accessible by authorized personnel.
- We do not store credit card data on our systems, but rather process it directly through approved payment gateways.
6. Customer Rights
- You have the right to request a copy of your personal data stored with us.
- You have the right to request to modify or update your data.
- You have the right to request the deletion of your data after fulfilling the financial and legal obligations related to your requests.
- You can unsubscribe from marketing messages at any time.
7. Cookies
We may use cookies to improve your browsing experience, facilitate login, and save your preferences.
You can control your browser settings to disable cookies if you wish.
8. Privacy Policy Updates
We reserve the right to update this policy from time to time to reflect legal or operational changes.
Customers will be notified of any material updates via email or on-site notification.
9. Contact us
If you have any questions or complaints regarding our privacy policy or how your data is handled, you can contact us via:
